REFUND & RETURN POLICY

Gold for Sale Return and Refund Policy

Effective Date: [30 days ]

1. Introduction

At [Your Company Name], we strive to ensure that our customers are completely satisfied with their gold purchases. We understand that purchasing gold is a significant investment, and our return and refund policy is designed to provide you with peace of mind.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging, including any certificates, documentation, and accessories.
  • Returns must be initiated within [30] days of the delivery date.

3. Non-Returnable Items

Certain items are exempt from being returned:

  • Customized or personalized gold items.
  • Items that have been resized, altered, or engraved.
  • Gold items sold on clearance or marked as final sale.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Service: Email us at [customer service email] or call us at [customer service phone number] to obtain a Return Merchandise Authorization (RMA) number.
  2. Package Your Item: Securely package the item, including all original packaging and documentation, and clearly write the RMA number on the outside of the package.
  3. Ship the Item: Send the package to [return address] using a traceable shipping method. We recommend insuring the shipment for its full value.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] days.
  • Partial Refunds: In some cases, only partial refunds may be granted (if applicable), such as items not in their original condition or missing parts.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [customer service email] or [customer service phone number] to arrange the exchange.

7. Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [customer service email].

9. Contact Information

For any questions related to returns or refunds, please contact us:

  • Email: contact@btcdevelop.org
  • Phone: +1 639-736-9000
  • Mailing Address: San Francisco CA]

10. Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

Thank you for shopping with [btcdevelop]. Your satisfaction is our priority.